FAQ
Take a look at some of the frequently asked questions that we have received from our clients regarding our services and procedures.
Can’t find your question? Feel free to contact us, we are happy to answer any of your questions.
| Why should I book through cleaning business and not just hire a private cleaner? | There are a number of benefits for choosing Optimised Cleaning over a private cleaner:
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| Do I have to sign a cleaning contract? | No. We don’t do any lock in contracts, you are free to cancel any time. |
| Can I trial cleaning services? | You can book in a one-off clean or spring clean and if you are happy you can schedule a regular cleaning service (weekly, fortnightly or monthly)… and receive a discount! |
| What if I need to change my scheduled cleaning? | Simply contact us and we can reschedule your clean. You can either call us on 1300 876 230 or email info@optimisedcleaning.com.au or access your customer portal. |
| What if I just want my oven cleaned? | While we don't offer oven cleaning as a stand alone service, this can be added on to any general clean or deep cleaning service. Alternatively, you can book an hourly clean (minimum 2 hours) during which time we can clean your oven and any other cleaning tasks you may require while we are there! |
| Do I need to tidy up before my cleaner arrives? | There is a running joke in the cleaning world that clients feel the need to clean the house before the cleaner comes. Remember we have been in all sorts of homes and properties and have seen it all before. It is really up to you whether you would like to do a quick tidy of items on the floor before your cleaner arrives. Doing so will ensure the cleaner can focus on cleaning for the duration. However, for others, it really is the tidying that they need help with so feel free to leave the house as is and let your cleaner do the work. |
| Do I need to supply cleaning products? | No not at all, we will provide all cleaning equipment and products. Optimised Cleaning implements a green cleaning program, so you can be sure our products are environmentally and pet friendly while ensure a healthy, happy and clean home. Feel free to email us at info@optimisedclening.com.au for a full list of products used in our services. |
| How do I book my cleaning service? | Simply click the “book now” button and enter your relevant details (name, address, phone number, property size and any extras you would like to add to your service). You will then receive confirmation of your booking. Its as easy as that! Alternatively, you can call us at 1300 876 230 or email info@optimisedcleaning.com.au |
| Will I need to provide my payment information? | Yes. We will require payment information to confirm your booking. However, please note that you will not be charges until your cleaning service has been completed. |
| Do I need to be present for my cleaning service? | No! The best part of hiring a cleaning service is that it can be completed whilst you are out doing things you love. All you need to do is leave us a key and enjoy coming home to a clean house. |
| Are you insured? | Yes, Optimised Cleaning service are fully insured for Public Liability, Workers Compensation, and Comprehensive Motor Vehicle Insurance. Should you require proof of insurance simply email us at info@optimisedcleaning.com.au and we can send you a copy of the relevant insurance documents. |
| How long will it take to clean my house? | Generally, the number of bedrooms is equivalent to the number of hours to clean. For example, for a 4-bedroom house allow 4 hours for 1 cleaner or 2 hours for 2 cleaners. However please note that the amount of time will ultimately depend on the condition of your home. We highly recommend regular cleaning in order stay on top of the keeping a clean-living space. |
| How many people will come to clean my house? | We generally work in teams of 2. However, for smaller jobs such as studio/1BR apartments/touch ups 1 cleaner may be all that is recommended. |
| What is your cancellation policy? | We require 24 hours’ notice of cancellation to ensure no cancellation fee is charged. Cancellations within 24 hours will incur a fee equivalent to 50% of the service fee. Cancellations at the door with no prior notice will incur a full price cancellation fee. |
| What is your 100% satisfaction guarantee? | If you are not happy with any part of your cleaning service just let us know within 24 hours of your service being completed and we will return within 72 hours to rectify the issue free of charge. |